Eligible Cases
Returns or refunds apply only if:
- Damaged product received
- Wrong product delivered
Customized products are non‑returnable unless damaged or incorrect.
Digital products are non‑refundable once delivered unless defective or inaccessible.
Mandatory 360° Unboxing Video Requirement
Customers must provide a continuous 360° parcel opening video showing:
- Shipping label clearly visible
- All sides of sealed package
- Parcel condition before opening
- Full uninterrupted unboxing process
Claims without valid video proof may be rejected.
Claim Timeline
Requests must be submitted within 7 days of delivery via:
- Website contact form
Late claims will not be accepted.
Verification Process
Grabwide reviews submitted proof before approving claims.
Return instructions (if applicable) will be shared after approval.
Refund Processing
Approved refunds are issued via original payment method.
Processing timelines depend on payment providers.
Non‑Eligible Situations
Refunds are not applicable when:
- No unboxing video provided
- Claim submitted after 7 days
- Damage occurs after delivery
- Customer refuses customs payment
- Minor color variations occur
- Customer‑approved customization errors exist.
Shipping Costs for Returns
If return is approved due to Grabwide error, return shipping costs may be covered or reimbursed.
Otherwise, customers may be responsible for return shipping charges.
Policy Updates
Grabwide may update this policy anytime.
